TERMS & CONDITIONS VIRGO WALLET
LUXOCHAIN SA (“LUXOCHAIN” “we”, “us”) are committed to protecting and respecting your privacy.
Last Update Effective Date: 02.02.2020
- Information we may collect from you
We may collect and process the following data about you provided at the time of requesting goods, services or information from us:
Information that you provide to us by filling in forms and using our mobile applications (“Our Site”, “Our Wallet App”). This includes contact information such as name, email address, mailing address, phone number, copy of your documents, financial information such as bank or brokerage account numbers, wallet address, unique identifiers such as username, account number, password, date of birth and preferences information such as favorites lists, transaction history, marketing preferences, certificates of authenticity and ownership relating to the goods purchased, place of purchase, time, date, quantity, type of goods acquired and sold, by way of example and not limited to. If you chose to use our services for your company, we may ask for information about your business such as company name, wallet address, company size, business type, company’s documents, and personal data such as a professional profile.
Information that you provide to us when you write to us (including by email).
Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.
Information that you provide to us by completing surveys.
Details of transactions you carry out through Our Site and Our Wallet App and of the fulfilment of your orders.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, to analyse trends, to administer Our Site and Our Wallet Apps to track users’ movements around Our Site and Our Wallet App, and to gather demographic information about our user base as a whole.
- Uses made of the information
We use information held about you in the following ways:
To ensure that content from Our Site and Our Wallet Apps is presented in the most effective manner for you and for your computer and mobile. This is in our legitimate business interests.
To provide you with information, products or services that may be of interest to you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from (i) legal obligations and/or (ii) any contracts entered into between you and us to provide information, products or services that you have requested and notify you about changes to our goods and services.
If you are an existing member, we may contact you by electronic means (fax, email, SMS or push notification on your mobile) with information about goods and services similar to those which were the subject of a previous sale to you. We will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you, unless you have consented to this. If you do not want us to use your data in one or more of the ways mentioned above, please let us know by contacting us at firstname.lastname@example.org or refer to additional instructions in the “Your rights” portion of this policy.
- Disclosure of your information
If LUXOCHAIN or substantially all of its assets are acquired by a third party, in which case personal data held by it about its member will be one of the transferred assets.
If we are, or believe in good faith that we are, under a duty to disclose or share your personal data in order to comply with any legal obligation; or permitted by law in order to enforce or apply our Terms and Conditions. Use and other agreements; or to protect the rights, property, or safety of us, our members, or others. This includes exchanging information with other companies and organizations for the purposes of advertising, analytics, insights, fraud protection and credit risk reduction.
If you buy a product and receive the digital certificates of authenticity, your personal data may be disclosed to the company (or the company’s professional representatives) that you have bought, and also to other companies to which we will be able to communicate information in an aggregate way for marketing, analytics, insight and promotional or market analysis activities.
We may provide your personal data to companies that provide services to help us with our business activities such as shipping your order, processing payments, offering member services or to improve our business operations. These companies are authorized to use your personal data only as necessary to provide these services to us. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisements to that target audience
- Your rights
You have the right to access information that is held about you. To protect your privacy and security, we’ll take reasonable steps to verify your identity before providing copies of any relevant materials. You may be entitled to ask us:
- for a copy of your information;
- to correct or erase your information;
- to restrict or stop the processing information;
- to transfer some of this information to other organizations; and
- where we have asked for your consent to process your data, to withdraw this consent.
These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent. Where we require information to comply with legal or contractual obligations, then provision of such data is mandatory: if such information is not provided, then we will not be able to meet obligations placed on us or manage your transactions on Our Site and/or Our Wallet Apps. In all other cases, provision of requested information is optional. We hope that we can satisfy queries you may have about the way we process your information and resolve any complaints you may have. We encourage you to come to us in the first instance but you are entitled to complain directly to the relevant data protection authority.
- How to exercise your rights
You can correct, change or delete your information in your member account setting page. You can stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or accessing the email preferences in your account settings page. Alternatively, or to access any of the other above rights, you can email our Member Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed in our website.
- How long we retain your information
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, which in some cases involving the collection and processing of financial data may require a retention period of 7 years (or longer if required by law).
- Cookies and tracking technologies
Technologies such as: cookies, beacons, tags and scripts are used by LUXOCHAIN SA and our partners, including marketing partners affiliates, or analytics service providers and business process service providers.
Cookies can be stored for varying lengths of time on your browser or device. There are different types of cookies. An important classification of cookies (especially when it comes to consent) are the Essential and Non-Essential cookies
Essential cookies: used solely to carry out or facilitate the transmission of communications over a network; or strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested. without these cookies, the interaction of your device with our Website could not take place. These cookies do not require approval.
Performance cookies (Non-Essential). The placement of which on your device is possible only with the prior consent from you. You may express your consent by pressing the button “Accept” in the emergent cookie bar at the top/bottom of the web page of the Website and in Our Wallet Apps. Our performance cookies collect anonymous information about how you use this website and its features. For instance, our performance cookies collect information about which pages on this website you visit most often, if you open or read the communications we send, which advertisements you view or interact with on this website or other websites on which our advertisements appear, and if you receive any error messages.
- Functional Cookies (Non-Essential): enable a website to store information already entered (such as username, language or current location) and offer the user improved, more personalized features. For example, a website can offer your local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.
- Marketing Cookies (Non-Essential): Are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organizations such as advertisers Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organizations.
Additionally, we use an ad-publishing service to display 3rd party ads on Our Site and Our Wallet Apps. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting the above tracking preference managers. Local Storage Objects (Flash/HTML5): Third parties with whom we partner to provide certain features on Our Site and Our Wallet Apps or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here.
7.1. Disabling/enabling cookies web beacons and other tracking technologies via your browser
You should be aware that any preferences will be lost if you delete all cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our website for these reasons.
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings For information about how to manage and disable cookies you can use the ‘Help’ function within your browser or please visit www.aboutcookies.org or www.allaboutcookies.org.
Because we respect your right to privacy, you can choose not to allow some types of cookies that we collect on our website. Click on the different category headings to find out more and change default settings (On-off button). However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For directly disable the types of cookies and avoid web beacons and other tracking technology you can render them ineffective by switching off cookies in your browser.
If you use a web browser that is not listed above, please refer to the documentation or online guide of your browser for further information.
- How we store, process and secure your information
The data that we collect from you may be transferred to and stored at, a destination inside or outside Switzerland or the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside Switzerland or the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. Access to your information is limited to those who have a need to manage it. Where your information is transferred we will seek to ensure that it is adequately protected by (i) ensuring that EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor’s Processor Binding Corporate Rules are in place or (ii) relying on derogations (e.g. contractual necessity).
- Security audits
We use recognized and accredited third parties to perform regular penetration tests of our platform and Wallet Apps and also internal networks across our offices. Any output is reviewed and prioritized with high importance.
- Third party security
Like many businesses, we use certain third‑parties to support the services we provide to our users. We constantly review the security and suitability of any third parties as part of our ongoing processes.
- Staff training
LUXOCHAIN employees are required to undertake cybersecurity awareness training and also acknowledge and be compliant with internal security processes across hardware and software. These are reviewed and updated regularly.
- Additional privacy information
13.1. Blog / Discussions
Our Site and Our Wallet Apps offers a publicly accessible blog and community discussions. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community discussions, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.
If you choose to use our referral service to tell a contact about Our Site and Our Wallet Apps, we will ask you for your contacts’ name and email address. You must have consent from your contact to provide this information to us. We will automatically send your contact a one-time email inviting him or her to visit the site. LUXOCHAIN store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at email@example.com to request that we remove this information from our database.
13.3. Links to 3rd party sites
Our Site and Our Wallet Apps may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.
Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising and services.
13.4. Member directory
We may list you in our publicly accessible member directory. If you wish to request removal of your information or the deletion of an unauthorized profile from our directory, you can contact us at firstname.lastname@example.org.
The profile you create on Our Site and Our Wallet Apps will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. In any case, the alphanumeric code relating to the reference wallet you have installed will still be visible, by design of the blockchain.
13.6. Social Media widgets
13.7. Single sign-on
You can log in to Our Site and Our Wallet Apps using the sign-in service such as LinkedIn, Facebook and Google. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign-up form. Services like LinkedIn, Facebook and Google may give you the option to post information about your activities on Our Site and Our Wallet Apps to your profile page to share with others within your network.